Refund and Returns Policy
At Pallet Liquidations Warehouse, we prioritize customer satisfaction and aim to provide a transparent and reliable shopping experience. To support this, we offer a 30-day refund and returns policy, giving you enough time to inspect and evaluate your order after delivery. We understand that sometimes a purchase may not meet your expectations, and our policy is designed to make the return process as simple and clear as possible.
Returns
To qualify for a return, please ensure that your item meets the following requirements:
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Condition of the Item – The item must be in good condition, consistent with how it was received, and suitable for resale or redistribution.
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Original Packaging – Whenever possible, please include the original packaging, manuals, and any accessories that came with the item. This helps us process the return efficiently.
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Proof of Purchase – A receipt or proof of purchase is required for all returns. This allows us to verify your order and ensure timely processing.
Important Notes:
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Returns cannot be sent directly to the manufacturer. Doing so may delay or prevent your refund from being processed.
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If more than 30 days have passed since your purchase, we are unable to issue a full refund or exchange. Certain items may only qualify for partial refunds, depending on their condition or type.
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Some products may have specific return restrictions; these will be clearly indicated on the product page if applicable.
Refunds
Once we receive your returned item, our team will carefully inspect it to confirm eligibility. You will receive an email notification confirming whether your return has been approved or rejected.
If your return is approved:
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Your refund will be processed promptly, and a credit will be applied to your original payment method within three business days.
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The refund will cover the cost of the item(s) only; original shipping charges are non-refundable.
Refunds are applied to the account or payment method used for the original purchase. If you used a credit or debit card, it may take additional time for the refund to appear on your statement depending on your bank.
Shipping Returns
Customers are responsible for return shipping costs, unless the item received was damaged or incorrect. Shipping costs are non-refundable.
To ensure your return is received safely, we recommend:
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Using a trackable shipping service so you can monitor the return shipment.
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Purchasing shipping insurance, especially for high-value items.
Delivery times for returned or exchanged items may vary depending on your location, the shipping carrier, and the method used.
Tips to minimize delays:
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Clearly label the return package with the return address provided by our support team.
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Include all documentation, packing materials, and accessories with the returned item, even if the product has been lightly used.
Exchanges
If you wish to exchange an item for a different product, size, or variation, please contact our Customer Support Team before returning your item. We will provide guidance on the best way to process the exchange efficiently.
Contact Us
Our team is here to assist you with any questions regarding returns, refunds, or exchanges. You can reach us at:
Email: Sales@palletliquidationswarehouse.com
Phone: +1409-800-4007 or
WhatsApp: +1(412) 866-4369
We are committed to providing prompt and helpful support to ensure a smooth experience for all customers.
Agreement
By making a purchase from Pallet Liquidations Warehouse, you agree to comply with the terms outlined in this Refund and Returns Policy. We are committed to excellent customer service, transparency, and reliability, ensuring your confidence when purchasing from us.